PRODUCT RETURNS POLICY

 
1. NON –DEFECTIVE PRODUCTS

1.1.   COOLING OFF RIGHTS 

Save with the exclusion of the specific instances set out below, you will be entitled to cancel any purchase made via this website within seven days from the date of receipt of the product purchased and you will be entitled to a full refund on the purchase price on such product. You will however be liable for the costs associated with the return of the product, which product must be returned in the condition in which it was received. All product returns must be effected in accordance with the product return procedures as set out below.

In the event that any product purchase is cancelled and processed by ADI prior to the dispatch of such products for delivery from ADI’s warehouse, then you will not be liable for the delivery and return charges associated with the delivery of and return of such products. Provided that, should a purchase only be partially cancelled and the delivery charges as re-calculated on the revised order exceed the delivery charges as calculated on the original order, you will be liable for the amount of such excess delivery charges.

1.2.   EXCEPTIONS TO COOLING-OFF RIGHTS

The rights to return products as set out above will not apply to the following products:  

  • Products made to your specifications;
  • Products which are personalised;
  • Products which by reason of their nature cannot be returned, which items will include, but not be limited to, swimwear, swimming caps, wetsuits, booties, rash guards (vests and shorts) and isotherm garments;
  • Magazines and books; and
  • Audio and video recordings which have been unsealed/opened by you  

1.3  INCORRECT PRODUCT  

In the event that an incorrect product is delivered to you, please:  

  • Do not remove the product from its original packaging, open or use it in any way; and  
  • Contact ADI immediately in order that we may arrange for the collection of the incorrect product and deliver the correct product to you as quickly as possible.  

2. DAMAGED PRODUCTS  

Every precaution will be taken to ensure that the products that you have purchased will be delivered to you in a perfect condition. If a product is visibly damaged you should refuse to accept delivery of the product. If you ascertain that a product is damaged after delivery, then you report such damage within 48 hours after receipt of the damaged product. If you fail to report receipt of a damaged item within the time period set out, it will be reasonable for ADI to determine that the product was damaged post-delivery. All product returns must be effected in accordance with the product return procedures as set out below.

 

3. DEVECTIVE PRODUCTS    

All products sold on this website carry a manufacturer’s warranty against manufacturing defects. If a product is defective, you must arrange for the return of the defective product to ADI for inspection, in accordance with the product return procedures as set out below. If after inspection the product is found to be defective, ADI will, replace or repair the defective product at no charge. ADI will be entitled within its absolute discretion to either repair or replace the defective product. Should a product be found not to be defective then you will be liable for the costs of return of the product to ADI and the costs of re-delivering the product back to you.  

A product is defective when materials applied in the manufacturing process are defective (product is not reasonably durable with due regard being had to intended use), workmanship in the manufacturing process is defective or the product is unfit for its intended use. A product is not defective on account of:  

  • The product being damaged on account of use thereof for purposes for which it was not intended;
  • The product not being maintained in accordance with the manufacturer’s directions for maintenance (including service by unauthorised technicians);
  • The product not being utilised in accordance with the manufacturer’s directions for use;
  • Incorrect product assembly or configuration;
  • Faults arising from product abuse;
  • Faults arising from normal wear and tear;
  • Incorrect sizing at time of order;
  • Faults arising from impacts, mishandling or tampering;
  • Saline corrosion due to improper care and maintenance;
  • Battery corrosion in the case of dive camera, torches, strobes and lighting equipment;
  • Flooding (moisture damage) of cameras, torches, strobes, lighting equipment, dive computers due to failure to follow manufacturer’s guidelines, and
  • Software and hardware incompatibilities.  

4. PRODUCT RETURN PROCEDURES 

In the event that you want to return a product you have purchased from ADI for any reason permitted in terms of our refund policy, you must in every instance notify ADI of your intention to return the product and advise us for the reason for such return by contacting us either: 

  • On email at: returns@aquadivers.co.za
  • Our offices at: +27 11 794 9444. 

Once you have notified ADI of your intended return of a product, ADI will issue you with an IRAN (“Intended Returns Authorisation Number (“IRA Number”) and issue you with instructions to arrange for the return of the product to ADI, the costs of returning the product to ADI will in all instances will be for your account and must be paid by you in order to secure the return of the products to ADI, and you must ensure that the product to be returned to ADI is packed so as to comply with the following: 

  • The product is properly protected and packed in accordance with ADI’s directives;
  • Other than in circumstances where the product is being returned due to the product being defective, the product must be unused, still be in its original packaging without any packaging seals being broken, together with all accessories, instructions and warranty claim documents, and in perfect condition for the purposes of resale (the product and its packaging must not be damaged, scratched, soiled, and in the case of cameras and dive computers, the adhesive screen covers must not have been removed);
  • The IRA Number is accurately reflected.  

ADI will not accept delivery or return of any products which do not comply with the process and requirements set out above and which are not accompanies by a valid IRA Number. Products returned without following due requirements, process and not recording a valid IRA Number will not have been validly returned and will be sent back to you at your expense.  

Please note that failure to treat any products in your possession with reasonable and due care whilst in your possession may lead to ADI holding you liable for damage that you may cause to such product, including the packaging thereof.

 

REFUNDS 

Should you be entitled to a refund, in the circumstances set out above, such refund shall: 

  • Where payment was made by credit card, be effected on the credit card against which payment was debited, and   
  • Where payment was made by way of an EFT, by way of payment of funds into the bank account from which funds were transferred to ADI, in such instance, ADI is irrevocably authorised to pay funds to third parties on your behalf provided that such funds are paid into the bank accounts from which ADII received payment.  

Kindly note that ADI will only authorise refunds within seven days from the date of receipt of the products, all authorised refunds will be subject to processing by banking institutions and the actual date of refunds will be dependent on the efficacy of banking institutions.